This Privacy Policy explains how GoCar Uzbekistan (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website and services (the “Service”). By using the Service, you agree to the practices described in this policy.
1) Who We Are
GoCar Uzbekistan is an online platform that helps users compare and book car rental offers from local rental partners. In many cases, the rental vehicle and the rental contract are provided by a third-party rental partner.
2) Information We Collect
We collect information in the following ways:
2.1) Information You Provide
When you use the Service, you may provide:
- Contact details (such as name, email address, phone number)
- Booking details (pick-up and drop-off location, dates, vehicle preferences)
- Driver information (such as age range, driving licence details where required for the booking process)
- Messages you send to us (support requests and inquiries)
2.2) Information Collected Automatically
When you browse our website, we may automatically collect:
- Device and browser data (IP address, device type, browser type, operating system)
- Usage data (pages viewed, clicks, time spent on pages, referring pages)
- Approximate location (derived from IP address)
- Cookies and similar technologies data (see Cookies section)
2.3) Payment Information
Payments (when applicable) are processed by third-party payment providers. We do not store full card numbers. Depending on your booking flow, payment providers may collect payment details directly through secure forms.
3) How We Use Your Information
We use personal information to:
- Provide and operate the Service, including processing your booking request
- Send booking confirmations, vouchers, and important updates
- Connect you with the rental partner for pick-up, support, and contract execution
- Respond to customer support inquiries
- Improve website performance, user experience, and Service security
- Prevent fraud and misuse and protect our users
- Comply with legal obligations
4) Legal Bases for Processing
Where applicable, we process personal data under one or more of the following legal bases:
- Contract performance: to provide booking services and communicate about your reservation
- Legitimate interests: to operate, secure, and improve the Service
- Consent: for optional cookies or marketing communications where required
- Legal obligation: where we must keep records or respond to lawful requests
5) Sharing Your Information
We may share your information with:
- Rental partners: to confirm availability, arrange pick-up, and provide the rental service
- Service providers: hosting, analytics, email delivery, customer support tools, and payment processors
- Legal authorities: if required by law, court order, or to protect rights and safety
We do not sell your personal information.
6) Cookies and Similar Technologies
We use cookies and similar technologies to:
- Enable core website functionality
- Remember preferences
- Measure traffic and improve performance
- Prevent fraud and protect the Service
You can control cookies through your browser settings. If you disable some cookies, parts of the Service may not work properly.
7) Data Retention
We keep personal information only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the type of data and the purpose for which it is processed.
8) International Transfers
Your information may be processed in countries other than your own, including where our service providers or rental partners operate. When we transfer data internationally, we take reasonable steps to protect it using appropriate safeguards.
9) Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, and alteration. However, no method of transmission over the internet is 100% secure.
10) Your Rights
Depending on your location and applicable laws, you may have rights such as:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your data (in certain cases)
- Restriction or objection to processing
- Data portability
- Withdrawal of consent (where processing is based on consent)
To request access or exercise your rights, contact us using the details below.
11) Children’s Privacy
The Service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided personal data, please contact us so we can delete it.
12) Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We recommend reading their privacy policies.
13) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date. Continued use of the Service after changes means you accept the updated policy.